About MIS
Management Information Systems (MIS) is a section within ITR and provides the following services to the University:
- Responsible for developing and supporting a number major corporate business systems.
- Providing management information for interpretation and business planning purposes.
- Application Development services for in-house developed systems
- Service Management of the University Card System and Electronic Learning Media Services
See the Service Catalogue section below for details information on each of the services MIS provide.
Location
MIS staff are located in both Hobart and Launceston.
- Level 3, 301 Sandy Bay Road, Sandy Bay, Hobart
- 1 Alexander Street Sandy Bay, Hobart
- Building A5, Newnham Campus, Launceston
Please note that in early 2007, Hobart-based MIS staff will be moving into new facilities based near building 31 (see http://www.utas.edu.au/campus/Sandy_Bay_Building_Function_Map.PDF for more information)
Service Catalogue
MIS provide a wide range of Information Technology services to the University.
Major corporate business system support
Most major corporate IT systems have two distinct support requirements; an administration component and a technical support component.
System administration is typically related to tasks such as user management (adding, removing and grouping of users) and providing end-user support. System Administrators are generally employed by the business and not by IT. IT departments in general feel that this is very important, as being part of the business places this role in a position to best understand the business requirements and the particular IT systems ability to provide required functions. MIS terms these roles Business System Administrators (BSA’s), and staff within the University in this role make up our primary internal client base for our corporate system support services.
System support is typically related to tasks such as ensuring the system is available when the business requires it, servers running the system are housed appropriately, the system is backed up, has the required level of vendor support if applicable, software and operating patches are applied when required and the system is properly secured.
In large organisations the latter role is typically provided by a central IT department. At the University of Tasmania, these services are provided by ITR for many of the major corporate systems.
Specific services provided by MIS tend to vary from system to system depending on a number of factors:
- Is the system an in-house developed system?
- Is MIS responsible for both system administration and system support (e.g. the University Card System and Electronic Learning Media Services)
- Level of support required by the BSA.
So although not all services are provided for all major corporate systems, MIS does provide the following:
- IT Developers to modify and enhance systems
- Management of 3rd party vendor where system development and support has been outsourced
- Central issue and enhancement request management
- Centrally manage, update and store system documentation (knowledge base)
- Assistance in contract support renewal with 3rd party vendors
- Custom report development
- System interface development
- Coordinating application roadmap development
- Consulting services to other Sections, Schools and Faculties on best practice application development processes.
Management Information and Reporting Unit (MIRU)
MIRU's mission is to provide ready access to the corporate information that is required to assist in:
- the management of the University
the planning and decision making processes of the University Executive
monitoring the performance of specific University initiatives
In order to facilitate this mission the MIRU will have the following roles:
- Quality assurance for corporate data integrity and quality
- Advisors on data analysis systems and tools
- Mentoring of administrative data analysts and stewards
- Consultancy to administrative sections on reporting
- Providers of information for Benchmarks & KPIs
Please see the MIRU website for more information.
Application Development services
Application development services are provided for a number of systems employing a range of technologies. Examples of the diverse range of technologies in use are:
- JAVA
- HTML/CSS/XML and related technologies
- SQL and PL/SQL
- PHP
- UniVerse Basic
Service Management
The Service Manager positions in MIS involves all aspects of corporate applications management for nominated systems including: planning and coordination, security management, documentation management, system integration, problem diagnosis and training as well as aspects of project management. The position provides a high level of interaction and liaison with various support groups within the University.
MIS currently has two Service Managers; the University Card System Manager and the Electronic Learning Media Service Manager.
MIS Effort Distribution
The following diagram illustrates the labour effort output by MIS staff to the Division of Finance and Administration and the wider University:
Related Information
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