Information Technology Input Logistic
Information Technology Infrastructure Library
Information Technology Insight Level
None of the above

2. What is ITIL?

Service Desk software
Help Desk software
Project Management tool
Encyclopedia of IT best practices

3. What is important in an ITIL implementation?

Senior level management commitment
ITIL compliant software
The use of a structured project management method
All of above

4. ITIL has strong relationship with:

ISO 9001
BS15000
Both
None of the above

5. What should precede and being on going in an ITIL implementation?

Continuous Service Improvement Programme (CSIP)
Customer awareness
Contractor awareness
None of the above

6. What is "Exin"?

A software
A game
Global provider of ITIL training certificates
None of the above

7. What is  "PinkVerify"?

An ITIL compliant software certifier tool
A game
A project management method
None of above

8. What is the core of ITIL?

Asset management
Service Desk
Service support and delivery books
None of the above

9. Which countries ITIL is a "de facto" standard for IT practices?

UK
US
Australia
All of the above 

10. Which organization created ITIL?

Pink Elephant
Microsoft
Exin
UK government